AI chatbots are digital assistants powered by artificial intelligence that can simulate human conversation. They are widely used in customer service, marketing, sales, and support. These bots can interact with users through text or voice, offering quick responses and solutions based on the input they receive.

There are several types of AI chatbots:

1. Rule-based chatbots: These follow predefined paths and scripts, typically for specific use cases like answering FAQs. They provide structured responses based on user inputs but have limited ability to handle complex queries.

2. AI-powered chatbots: These use machine learning and natural language processing (NLP) to understand and respond more intelligently to user inputs. These bots can learn from conversations, adapt to new information, and handle a broader range of tasks.

3. Hybrid chatbots: A combination of rule-based and AI-powered systems, allowing for a more balanced approach to customer service, where simpler requests are handled by predefined rules, and complex requests are escalated to the AI system.

AI chatbots can be used in various industries like:

• Customer support: Providing 24/7 assistance and answering customer inquiries quickly.
• Sales: Guiding customers through purchasing processes or offering product recommendations.
• Healthcare: Offering medical advice, booking appointments, and tracking symptoms.
• Finance: Assisting with account inquiries, transaction history, and even offering personalized financial advice.